退款政策

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Contact us for any damage/issue at sales@myballid.com.au or via text with your order number on 0409 960 724.


Exceptions / non-returnable items
Unfortunately, we cannot accept returns on items due to the customisation of our products.